BOOKING POLICY

All bookings require a 20% deposit to finalize the reservation within one week of booking paid via credit card. Bookings are not confirmed until receipt of the deposit. The balance is due 60 days before arrival. If booking within 60 days of arrival a full payment is required.

Kids under 4 years old that share a bed with parents no extra charge.

CANCELLATION POLICY

We suggest all guests get travel insurance in case of emergency or problems during travel that may affect their booking. We do have limited availability so must have a strict cancellation policy. In case of cancellation the following fees apply:

  • Cancellations at least 60 Days before booking date will receive the deposit back minus any sending fees.
  • Cancellations 31-60 days before booking date will receive 50% of total booking fee minus any sending fees.
  • Cancellation: within 30 days of Booking Date will forfeit 100% of booking fee.

Thank you for your cooperation, we look forward to seeing you in Nozawa Onsen.