BOOKING POLICY

All bookings require a 20% deposit to finalize the reservation within one week of booking paid via credit card. Bookings are not confirmed until receipt of the deposit. The balance is due 60 days before arrival. If booking within 60 days of arrival a full payment is required.

Kids under 4 years old that share a bed with parents no extra charge.

CANCELLATION POLICY

We suggest all guests get travel insurance in case of emergency or problems during travel that may affect their booking. We do have limited availability so must have a strict cancellation policy. In case of cancellation the following fees apply:

  • Cancellations within 14 days of deposit payment receive full deposit refund
  • Cancellations made more than 90 days prior to booking start date - Forfeit deposit paid
  • Cancellations within 90-61 days of booking - forfeit 50% of the total booking fee
  • Cancellations within 60-31 days of booking - forfeit 75% of the total booking fee
  • Cancellations within 30 days of booking - forfeit 100% of the booking fee

Thank you for your cooperation, we look forward to seeing you in Nozawa Onsen.